ONLINE RETURN POLICY
Thank you for purchasing our products at www.prescientx.com.
Prescientx is committed to customer satisfaction. If you are unsatisfied for any reason, you may return your purchase within 14 days of the ship date, so long as you have the original packaging. You will be refunded in full, with no restocking fees.
Masks and all the Mask and Filtration products are excluded from the return policy.
Can I modify an order once it has been submitted?
Once your order has been submitted, it cannot be modified. If you wish to purchase additional merchandise, please do so as part of a new transaction.
- Contact Prescientx at firstname.lastname@example.org or 888-885-9030 with your order number to receive authorization for your return. If the item was defective or damaged in shipping, we will issue a pre-paid return shipping label. In all other cases, you will be responsible for return shipping and may use a carrier of your choice.
- We will not accept any refunds past 30 days from your ship date.
- If you believe that your item was damaged in shipping, you must contact us within 5 business days of delivery. We will work with you to resolve the issue.
- You will be sent an email as confirmation of your return and/or refund.
Canceling an Order
If you wish to cancel an order, please contact Prescientx at email@example.com or 888-885-9030 as soon as possible. If your order has not yet shipped, we will issue an immediate refund, and you will be sent an email as confirmation of your order cancelation and refund. If your order has shipped, please refer to the Return Process.
Any refund of payment must be made to the card originally used at time of purchase; it may take 5-10 business days for a refund to show up on your credit card statement.
Zoono hand sanitizer is subject to their manufacturer’s warranty which states that any returned goods must be unopened and unused. Zoono will not accept returns for open or used items unless the item is faulty. If the claim is for faulty product, it may need to be returned for investigation.
Outside of our return policy, products are subject to their manufacturer’s warranty.
Installation, training and labour of any kind are not included in the warranty.
If anything is unclear or you have more questions, please feel free to contact our Customer Service team.